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Vacancy - NOC Controllers


Career opportunity: DStv Online - Network Operations Centre Controller (supersprt.com)

DStv Online is one of the most incredible places to work, and now is your chance to work with the crew and make your mark in the digital world, where anything is possible! We’re looking for Network Operations Centre (NOC) Controllers who are happy to do shift work, mostly over weekends when sport is at its busiest. We need two NOC Controllers to monitor all of supersport.com's live offerings in great detail, and we’re hoping you might be one of them.

Please note that successful applicants will be appointed on an independent contract basis for 6 months. Subject to performance, the contract can be renewed.

Our Team

DStv Online is at the forefront of the technological world and that’s where we like to stay. As a team, we’re constantly evolving and changing with the times; each bringing something unique to the table. We’re looking for someone who will also bring their own share of 'fantastic' to an already colourful, vibrant and dynamic environment. Is that person you?

This is what you’ll be getting up to

Aside from being a great companion to some of the coolest people around (ie: us), you’ll also have a host of roles and responsibilities, such as:

  • Perform accurate monitoring on supersport.com’s core products, including websites, mobi site and especially various applications
  • Ensure active participation on the usability and reliability of these products
  • Able to identify and escalate technical failures or issues as well as being able to log and assign Service Requests
  • Ensure effective logging and reporting of incidents
  • Provide feedback on reported incidents
  • Escalate incidents to the relevant departments, stakeholders or businesses
  • Responsible for tracking progress and chasing of incidents to conclusion, in line with SLAs and quality standards
  • Escalation of all customer incidents/faults – able to follow escalation processes to management on critical customer incidents, associated customer communication, activities and any appropriate escalations
  • Provide incident sequence of events information on all critical issues to relevant stakeholders
  • Ensure that Customer Relationship and Service Reviews are maintained
  • Provide management and performance reports to an agreed schedule
  • Ensure that all Third Party Suppliers SLAs are maintained
  • Ensure performance and provision of services and quality is in line with expectations and enables DStv Online to meet or exceed service levels
  • Continually measure, monitor and work to drive down Incident Levels
  • Responsible for following all working practices and processes
  • Understanding of Service Desk Knowledge Monitoring Tools with practices in order to provide a more effective and efficient service to customers
Think you can handle all that? It’s a lot, we know, but if you’re keen to take it all on, then let’s check if you have the right skills.

Do you check all the boxes?

In order to best slot into this role, you’ll need to back yourself up with of a wealth of knowledge. This will cover the following areas:
  • Comprehensive sports knowledge of mainstream sports
  • Multi-platform technologies and functionality
  • Excellent knowledge and use of Internet technologies, including Social Media
  • Service Provider Hosting Systems
  • Extensive knowledge of Microsoft Word, Excel, PPT
  • Version control of software and documentation
  • Inventory systems
There are also some personality traits that we’ll be looking for just to ensure that you’re made from the right fabric for this position:
  • Logical ability
  • Communication skills
  • Sound judgment and decisiveness
  • Risk assessment and good problem solving skills
  • Analytical skills and co-ordination skills
  • Task management and delegation skills
  • Team performance management
  • Customer focus
  • Ability to provide process enhancements
  • Knowledge of company and HR policies to assist in delivery
You’ll also need to be able to tick off the majority of these attributes on your list of personal characteristics:
  • Achievement oriented, self-motivated and driven to succeed
  • Show initiative
  • Possess self-confidence
  • Can easily withstand pressure and a little bit of criticism
  • You’re a team player
  • You have no issue with meeting deadlines
  • Attention to detail
  • Can work shift based hours and overtime when required
We’d like to meet you if you have been able to make it this far and you’re still certain you fit the bill. Apply right now!

The closing date for all applications is 19 November 2012 – pretty soon, so get cracking!
Send your CV’s to Nyameka.fatman@dstvo.com
Please note: We’re not responsible for copies of your CVs and we won’t be returning them after the fact.

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