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Vacancy - Retention Marketing Manager


Career opportunity: DStv Online - Retention Marketing Manager

DStv Online has a job opening for a Marketing Manager in the retention department. Apply today if you have the right credentials.

We’re looking for a top notch Retention Marketing Manager who’ll be responsible for the planning, successful execution and follow up for a vast range of customer retention campaigns. If you’re a regular in this domain and enjoy spending your time producing monthly forecasts and business reports, then you could be a match for this role with the awesome DStv Online team.

Sound like something you’d be into? Read on to find out more.

Our Team

This is the part that’ll no doubt sell this position to anyone and everyone; you’ll be working with us! We’re all instrumental pieces of a large, dynamic puzzle that fits nicely inside our vibrant environment. As a team, we’re constantly evolving and changing with the times; we’re always doing our best to keep abreast of new media trends and technology.

This Is What You’ll Be Getting Up To

Aside from hanging out with the coolest kids in the digital realm; you’ll also have a wide range of very important responsibilities.

Campaign Planning & Execution
Flex your creative muscle by conceptualising and managing a number of customer retention campaigns across all DStv Online brands. This includes idea generation and exploration, preparation and presentation of proposals, overseeing the creative and production processes and championing successful execution.

Campaign Analysis
You’ll have to keep tabs on all of your campaigns by analysing the results and using what you learn to power forward.

Special Projects
You’ll be participating in a variety of special projects including process improvements, new retention categories and joint projects with Customer Service.

Customer Focus
Working with Marketing and the Product Managers, you’ll be developing and maintaining a customer-focused attitude toward activities; concentrating on those that contribute towards improving customer lifetime value.

Social Media
Working with the Marketing Manager and Social Media Co-ordinator, you’ll have to plan and monitor social media campaigns for our customers. This includes co-ordinating campaigns throughout the MultiChoice business.

Think you can handle all that? Well if you can, let’s see if you’re going to be the right fit.

Do You Check All The Boxes?

Do you have the required pieces of paper? These would be:

  • A matric
  • Relevant marketing degree or diploma
You should also have experience in the following areas:
  • At least 5 years working in a digital role with strength in direct marketing, preferably with experience in both acquisition and retention marketing
  • CRM experience
  • Marketing experience in mobile
  • Marketing and campaign management experience
  • An understanding of and experience in Pan-African marketing and the South African media industry
  • CRM experience and knowledge of CRM systems
  • Team management skills and experience an advantage
  • Incredible customer service orientation
If you’re still nodding your head in agreement, then we just need to make sure that you’ll get along with the rest of our unique and interesting crew. You should have the following personal traits in order to make this work:
  • Self-starter  
  • Good presentation skills
  • Excellent communication skills, both written and verbal
  • Good negotiation skills
  • Ability to develop and maintain strong 3rd party relationships
  • Ability to work quickly and accurately
  • Ability to maintain your cool under pressure in order to reach set deadlines
  • Ability to laugh at yourself from time to time
  • Strong analytical, technical and mathematical abilities – and no, we don’t mean being able to use a calculator
If you’re still with us and you know you’ve got what it takes to take on this role, contact us immediately!

The closing date for all applications is 15 March 2012 – pretty soon, so get cracking! If you haven’t heard from us by 16 April 2012, please consider your application to be unsuccessful.

Please send your CV to Refilwe Mmutle at Human Resources. Please state clearly which position you’re applying for to avoid confusion.

Please note: We’re not responsible for copies of your CVs and we won’t be returning them after the fact.

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