Vacancy - Retention Marketing Manager
Career
opportunity: DStv Online - Retention Marketing Manager
DStv Online has a job opening for a Marketing Manager in the retention
department. Apply today if you have the right credentials.
We’re
looking for a top notch Retention Marketing Manager who’ll be
responsible for the planning, successful execution and follow up for a
vast range of customer retention campaigns. If you’re a regular in this
domain and enjoy spending your time producing monthly forecasts and
business reports, then you could be a match for this role with the
awesome DStv Online team.
Sound like something you’d be into? Read on to find out more.
Our Team
This is the part that’ll no doubt sell this position to anyone and
everyone; you’ll be working with us! We’re all instrumental pieces of a
large, dynamic puzzle that fits nicely inside our vibrant environment.
As a team, we’re constantly evolving and changing with the times; we’re
always doing our best to keep abreast of new media trends and
technology.
This Is What You’ll Be
Getting Up To
Aside from hanging out with the coolest kids in the digital realm;
you’ll also have a wide range of very important responsibilities.
Campaign Planning
& Execution
Flex your creative muscle by conceptualising and managing a number of
customer retention campaigns across all DStv Online brands. This
includes idea generation and exploration, preparation and presentation
of proposals, overseeing the creative and production processes and
championing successful execution.
Campaign Analysis
You’ll have to keep tabs on all of your campaigns by analysing the
results and using what you learn to power forward.
Special Projects
You’ll be participating in a variety of special projects including
process improvements, new retention categories and joint projects with
Customer Service.
Customer Focus
Working with Marketing and the Product Managers, you’ll be developing
and maintaining a customer-focused attitude toward activities;
concentrating on those that contribute towards improving customer
lifetime value.
Social Media
Working with the Marketing Manager and Social Media Co-ordinator,
you’ll have to plan and monitor social media campaigns for our
customers. This includes co-ordinating campaigns throughout the
MultiChoice business.
Think you can handle all
that? Well if you can, let’s see if you’re going to be the
right fit.
Do You Check All The
Boxes?
Do you have the required pieces of paper? These would be:
- A matric
- Relevant marketing degree or diploma
You should also have experience in the following areas:
- At least 5 years working in a digital role with strength in
direct marketing, preferably with experience in both acquisition and
retention marketing
- CRM experience
- Marketing experience in mobile
- Marketing and campaign management experience
- An understanding of and experience in Pan-African marketing
and the South African media industry
- CRM experience and knowledge of CRM systems
- Team management skills and experience an advantage
- Incredible customer service orientation
If you’re still nodding your head in agreement, then we just need to
make sure that you’ll get along with the rest of our unique and
interesting crew. You should have the following personal traits in
order to make this work:
- Self-starter
- Good presentation skills
- Excellent communication skills, both written and verbal
- Good negotiation skills
- Ability to develop and maintain strong 3rd party
relationships
- Ability to work quickly and accurately
- Ability to maintain your cool under pressure in order to
reach set deadlines
- Ability to laugh at yourself from time to time
- Strong analytical, technical and mathematical abilities –
and no, we don’t mean being able to use a calculator
If you’re still with us and you know you’ve got what it takes to take
on this role, contact us immediately!
The closing date for all applications is
15 March 2012 –
pretty soon, so get cracking! If you haven’t heard from us by 16 April
2012, please consider your application to be unsuccessful.
Please send your CV to
Refilwe Mmutle at
Human Resources. Please state clearly which position you’re applying
for to avoid confusion.
Please note: We’re not
responsible for copies of your CVs and we won’t be returning them after
the fact.
